FAQ's

The length of the cover listed correlates to the size of board it will fit comfortably, along with 2 inches of give. For example our 7’0 covers will fit a 7’0, 7’1 and a 7’2.

We can give you an idea of what is best for you, just forward the following details to our customer service team at info@oceanandeartheu.com and we will help get you on a wave..

Age

Weight

Experience

Athletic Ability

Surfing goals

Get in contact with our customer service team at info@oceanandeartheu.com to find out when the product you want will be available again.

If you have one of our wetsuits which is still under the 12 months warranty, send some photos to us at info@oceanandeartheu.com
along with proof of purchase and we will let you know what we can do.

We don’t do in house repairs, but can offer direction on how you can use
one of our repair products to get you back in the water, just send some
photos
of your board damage and it’s construction (epoxy, PU or soft top) to info@oceanandeartheu.com
to find out which product is right for you.

Shipping policy

Shipping is FREE on all orders over €100 (excluding Surfboards outside mainland Portugal) for transactions to Europe (Please note that some countries within Europe may have additional fees and/or limited transport availability).

Surfboards outside mainland Portugal:

  • €40 (per item) : Surfboards Smaller Than 7'6"
  • €60 (per item) : Surfboards Bigger Than 7'6"
  • €99 (per item) : Surfboards Bigger Than 9'0"

*All prices already include transport insurance.

Currently we do not ship internationally.

The delivery of orders are carried out up to 5 working days after the order in Portugal and 7 to 14 working days to the rest of the Europe. The delivery can be carried out by different companies, depending on the country of delivery.

Please double check it's progress with the tracking code emailed to you.

If your package is over a week late, or you have been notified of its delivery but believe it didn't arrive please contact us at info@oceanandeartheu.com

Returns & exchanges

Get in contact with our customer service team for help at info@oceanandeartheu.com

If for any reason you are not satisfied with the products, you can proceed with their return within 14 calendar days after receiving the order, provided that the product is in perfect condition, including its original packaging, accessories, or promotional items, and accompanied by the proof of purchase or invoice, and as long as it is not in any way or means adulterated.

You can always contact us for any return question at info@oceanandeartheu.com.

Get in contact with our customer service team for help at info@oceanandeartheu.com to organise this.

Get in contact with our customer service team for help at info@oceanandeartheu.com
so we can help you resolve this.